FAQs

Q: What is counselling?

A: All of us face issues on a constant basis, however, when these issues become crises the resulting stress can cause us to lose the focus that affects our ability to function as we normally would.  Counselling provides a safe environment where we can, in collaboration with a qualified therapist, examine our concerns in order to gain an improved understanding of ourselves, our thoughts, our feelings and our behaviours to recover the balance in our lives that allows us to function effectively.  Furthermore, counselling allows us to learn to make better decisions, improve relations with others, understand how we are affected by the world around us, and to make healthy changes.

Q: How do I get started?

A: We are available most hours and will be happy to arrange a meeting, otherwise leave a message on our confidential mailbox telling us when and how to reach you and we will return your call discreetly. If you are accessing us through your workplace plan, contact your Employee Assistance Programme (EAP) coordinator. (Many people are unaware of this resource.)
Normally, we will start with an initial no-charge consultation to develop a treatment plan and arrange for weekly, bi-weekly sessions, or whatever suits your needs and schedule. We are also available for evening and weekend sessions.

Q: How many sessions will it take?

A: Every person is working with different issues and it is impossible to determine the length of treatment.  The client decides for him/herself when they feel that they are achieving their goals.  In some cases the length of treatment will be determined by your insurance company or your referring agency.  Towards the end we will span out the sessions as the client develops more confidence to handle the presenting concerns by his/herself. 

Q: How about privacy?

A: The principal of confidentiality is essential to any therapeutic relationship.  We take this commitment seriously and will maintain this cornerstone of social work practice.  We are guided by the Canadian Association of Social Workers Code of Ethics which emphasizes the duty of social workers to "maintain the best interest of the client as the primary professional obligation."  Thus, we are obliged by law to report any threats to the safety of the client or another individual or if we are subpoenaed by court order.   Any other disclosure of information to a third party must be approved of in writing by the client.